Refund Policy
At Letter Lab, we take pride in offering a professional letter writing service that delivers clear, persuasive, and results-driven letters. Whether you're using our cover letter writing service, requesting a financial aid appeal letter, or need help writing a letter to a judge, we are committed to customer satisfaction.
However, as our service is based on custom-written content, refunds are only offered under the following conditions:
Refund Eligibility
✅ Work Not Started – If you cancel your order before work has begun, you are eligible for a full refund.
✅ Non-Delivery – If we fail to deliver your completed letter within the agreed timeframe, you may request a full refund.
✅ Significant Quality Issues – If your letter does not meet the agreed requirements after revisions, we will assess a partial or full refund on a case-by-case basis.
Non-Refundable Situations
❌ If the letter has been completed and delivered as per your request.
❌ If you change your mind after receiving your final draft.
❌ If you provide inaccurate or incomplete information that affects the quality of the letter.
Revisions Before Refunds
We believe in getting it right, which is why we offer 3 free revisions included within the price to refine your letter before considering a refund. If you are not satisfied, please contact us within 3 days of receiving your letter, and we’ll work to make it perfect.
For any refund requests, please email letterlabpro@gmail.com with your order details, and we’ll review your case promptly.